CRM solutions providers are companies and individuals who provide solutions to build a good and profitable customer relationship. CRM is the abbreviation of Customer Relationship Management. In the present world, CRM has become a milestone in businesses strategies. It assists in building new business strategies which will not only improve relationship with the customer and but also also enhance the prospects of overall business. Today, CRM has become equally important to small, large, and medium business organizations.
Increase in the demand of customer relationship management (CRM) has lead to the popularity of CRM solutions providers. CRM solutions providers are broadly reclassified into two – in – house CRM solutions providers and hosted CRM solutions providers.
In-house CRM solutions providers are also known as customized CRM solutions providers and on-demand solutions providers. Generally, in-house CRM solutions providers give solutions to meet the specific needs of a company or a customer. They give business solutions to all types and sizes of companies. Based on the size of the company or organization, in-house CRM solutions providers typically take three to twelve months for the complete implementation of their program. In-house CRM solutions providers have many added advantages when compared with hosted solutions providers. In-house CRM solutions providers generally have an intimate knowledge of the legacy systems in the organization. Thus, their programs are easy to install and maintain. Typically, in-house CRM solutions providers give solutions for sales, marketing, and other services. In-house CRM solutions providers are more expensive, when compared with hosted CRM solutions providers. For example, an in-house CRM solutions provider will charge around $ 2,000 to $ 3,500 for a business service.
Hosted CRM solutions providers are better known as outsourced CMR solutions providers. This type of CRM solution providers simplifies the entire management process, and thus reduces the risk and increases the value of the businesses. Hosted CRM solutions providers have solutions for sales, marketing, and other major services.
When compared with in-house CRM solutions providers, hosted CRM solutions providers are more cost-effective. Typically, hosted CRM solutions providers will cost around $ 70 per month for a medium size business organization. Therefore, it is widely used by small and medium-sized business organizations.